FAQ

General

How much do services cost?


Price point of services will vary based on your needs. To receive a quote, we will need to schedule an initial (free) consultation meeting. During this meeting we will get an understanding of:

  1. What services you’re looking for
  2. How fast you’d like your service completed
  3. How much time will be spent to fulfil your needs
Pricing is based on:
  • More services requested will equivalate to a higher overall quote, however we do offer deals for bundling services and working with us across several departments
  • Services that need an expedited due date will require a small additional fee beyond our standard rates - standard turnaround times for each services is listed in their appropriate section below.
  • More time/hours dedicated to your service will equivalate to higher overall quote; i.e. more lessons = higher payment, longer hours spent recording a song = higher payment.
The Sounds By Lio promise - Our pricing will always beat the industry standard! Also, the more services you include into your purchase, the lower your total payment will be as we offer bundled-package discounts. Sounds By Lio will match or beat any competitor quote if a client provides proof of our competitors work that shows they have comparable, quality results. If the quality of a competitor's work does not match our expertise, we will offer a fair rate, but may not be able to beat it. In these instances, we will explain that you get what you pay for, and will not mind if you choose to work with a competitor due to having a small budget and lowered expectation of results during that time of your music career.




How can I ensure the privacy of my work if recording with Sounds By Lio, working on consulting plans, or sending projects for mix, master, etc.?


Sounds By Lio has confidentiality fine-print pre-written into our email signature that guarantees privacy of your documents and files for each email exchange. If exchanging documents or files in person or with another transfer method outside of email (such as Airdrop) you can request a Non-Disclosure Agreement (NDA). We have standard NDA forms on hand. The privacy of our clients documents, files, and contact information will be protected to the best of our abilities at all times. We pay for security services and have surveillance at our offices. Sounds By Lio agrees not to release or distribute any of your music or projects, unless we are given permission via contract to do so. Sounds by Lio commits to not selling any contact information to other companies.





Vocal Recording

Where does vocal recording occur?


Due to COVID-19, our office was shut down during the peak of the pandemic. Because our lease ended during the shutdown, we made the decision to leave our lease versus extend it, as we did not know how long the repercussions of the pandemic would last. We will be opening a new location soon, which will be listed on our website. For now, we do mobile recording or home studio visits. We comply with COVID safety measures. The recording engineer meeting with you during your session will have a signed temperature check done before you meet, masks will be worn at all times, and hands will be washed before your arrival and frequently during your session. All equipment will be sanitized before and after each client(s) visitation.





Custom Beats

How long will it take to receive my beats upon purchase?


Files will be sent in apx. 24 hours or less.




When I purchase a custom beat how can I ensure exclusivity?


When we send your purchased file to you, it will be accompanied by an agreement. This contract will ensure your rights to legally use the instrumental. We have 3 types of purchases you can make; a basic license, premium licence, and an exclusive purchase. Lower tier purchases will be sold at a more affordable price point and will be allowed for your own profit for up to 2000-3000 distributed copies or 500,000 streams. For a higher price, you can purchase full exclusive rights to the beat. More information on terms and conditions can be found on Beatstars.





DJ Bookings

How can I guarantee my DJ shows up the right day/time?


You will have a pre-meeting or phone call with the DJ prior to your event. During the event we will discuss the date of your event, times needed, and any special request regarding your music (i.e. special request, genre preferred, discussion around explicit lyrics, etc). Post-meeting you will be sent a recap of our conversation with all details in writing. This agreement document will be signed by both parties.




When is payment due for DJ bookings?


When booking Lio or team members you will be asked to put up a 10% refundable deposit down, based on the quote associated with your booking. Pricing will vary based on distance from our HQ, how long your gig will be, and other factors related to amount of speakers, sound, and AV equipment needed to suffice sound satisfaction for the number of attendees at your event. If your event is cancelled prior to 30 days to the event your deposit will be 100% refundable. Deposits made within 30 days are non-refundable. Events with a non-refundable deposit can be used as credit for your next event. Final payments: Final payments are non-refundable. If paying by check, card, or transfer your final balance must be with us at least 72 hours prior to the event. If paying by cash, we will collect payment at the event during set up/sound check. Cash must be in hand before we begin playing music. Events with a non-refundable deposit will be used as credit for your next event. If you pay 72 hours or more in advance, but your event is cancelled at the last minute, we will hold onto your payment as a credit for your next event.





Mixing Services

What program/DAW will I need to be working in to receive a mix with Sounds By Lio?


Mixing will be done in Logic Pro X. For those working out of other DAW's, we can still work with you! You will simply need to save each individual track within your project and send all stems to us in a singular zip folder or folder transfer (i.e. WeTransfer, Dropbox, etc). If you need assistance with this process, we can do a scheudled video screenshare and assist you with the process.




How long will it take to get my mix back?


Your mix will get back to you within 3-5 days of us receiving it. Expedited work may cause for a small additional fee.




Will I be eligible for full refund if I am not content with my mix?


Payment will be taken during the exchange of your track file. Once received, your payment will be non-refundable. We will continue to mix down your song, sending multiple versions by request, until you're satisfied with your final product.





Mastering Services

How long will it take to get back my mastered track?


Your master will get back to you within 3-5 days (or earlier) of us receiving your file. Expedited work may cause for a small additional fee.




Will I be eligible for full refund if I am not content with my master?


Payment will be taken during the exchange of your track file. Once received, your payment will be non-refundable. We will continue to master your song, sending multiple versions by request, until you're satisfied with your final product.





Lessons

Are lessons in person or virtual?


Lessons can be done virtually or in person. Due to COVID-19, our office was shut down during the peak of the pandemic. Because our lease ended during the shutdown, we made the decision to leave our lease versus extend it, as we did not know how long the repercussions of the pandemic would last. We will be opening a new location soon, which will be listed on our website. For now, we do virtual lessons or 1-on-1 home studio sessions. We comply with COVID safety measures. The recording engineer meeting with you during your session will have a signed temperature check done before you meet, masks will be worn at all times, and hands will be washed before your arrival and frequently during your session. All equipment will be sanitized before and after each client(s) visitation.




How long are lessons?


Songwriting, producing, and DJ lessons will require 6 lessons total for quality results. This is what our minimum curriculum evolves around. Clients can purchase 2 at a time, but will receive a discount if booking all 6 lessons at once. Our 2-at-a-time bookings are non-refundable. If you cannot attend your scheduled lessons, you can reschedule free of charge up to 3 times. After a third time rescheduling, we will charge a $25 penalty fee to the card on file. For those booking all 6 classes at once, you can cancel at any time, but will only receive 50% of your remaining balance back (i.e. calculation will be based on full payment, divided by 6, minus cost of each lesson taken. From there the remaining balance of unused lessons will be divided by 2, giving you 50% of your money back).





Consulting

What kind of consulting do you do?


Our expertise is as follows:

  • Music Distribution (getting onto Spotify, Apple Music, iTunes, GooglePlay, Deezer and more)
  • Music Videos (sourcing a film provider, assisting with screenwriting and set design ideas, playing a co-director role and coaching film provider to your bring video idea to life)
  • Concerts and Tours (we have planned, promoted, and operated over 150+ successful shows with independent artist and large artist such as Rick Ross, Wiz Khalifa, Migos, Troyboi, Chris Lake, Gunna, Snakehips, Amine, and more)
  • Marketing plans (social media, email campaigns, and tangle assets)
  • Shows and Stage Presence (teaching the art of communication with the crowd, bringing energy to a room, and usage of stage space)




What steps are involved in my consolation?


Consulting will require an in person or phone meeting to identify your needs, whether it be marketing, tour/concert needs, distribution techniques or other services. Our initial diagnostics call will be free. Your second meeting will reveal a plan of action on how we best see you make both short and long-term success. A preview of the plan will be revealed for free, but will require payment to get the entire plan. Fees will vary upon length of your plan and quantity of additional consultation sessions needed. While we wish the absolute best for all of our clients, consultation plans do not guarantee success without proper execution on your end as the artist. We respect our clients and the industry. All plans will be driven by experience of our internal team and/or partnered experts. If we do not feel capable of assisting your needs, we will kindly ask you to seek consultation elsewhere versus putting you in a position for failure.